In a Facebook post yesterday, Auckland public relations specialist Anna Jobsz said she had arranged to get the mastectomy several weeks ago with cover from Southern Cross Health.
She said she had been under the impression her insurance would also cover a breast reconstruction.
However, two days ago the insurance company sent her a letter saying it would cover only the breast removal and half of the reconstruction.
Since finding this out, Ms Jobsz said she had received contradictory messages from Southern Cross managers about how her case had been handled.
“One said ‘Our staff are following protocol not to discuss limits’ and another said ‘our staff always tell the policy limitations when asked’.”
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