Quality Product Research: Medical – Proposed rating for Mental Health Support


According to Mental Health New Zealand, we have one of the highest rates of youth suicide compared to other developed countries. In response, many organisations have been established with the aim of improving the mental health and wellbeing of individuals, whanau, businesses, and communities.

You can learn more about this here 

While some mental health services are publicly funded, there are advantages of having private medical cover, however it is interesting that coverage in this area is minor compared to other benefits.  

Sub-items rating review

Please find our proposed definition re-rate below: 

Mentalhealth supports


Interestingly, only five insurers offer mental health cover with benefit pay-outs ranging from $500 to $2,500 (stay tuned for our updated claims model which reflects this). AIA and Partners Life exclusively offer support and counselling when related to surgical or cancer treatment benefits. While Unimed and Southern Cross are the only insurers not extending coverage for psychologist and counsellor consultations which is ultimately limiting from a customer perspective. Another limiting factor worth noting is a specialist referral which are required by Accuro and AIA.

Your feedback

We value getting your feedback on how these wordings are being applied to claims you may be aware of. Please email us with details of any recent claims to help us update our understanding.

Doreen Dutt, Research Manager, Quality Product Research Limited, [email protected]

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