The new Detailed Head-to-Head report has been designed to drill down into the detail, providing you another great tool to help educate customers about any criteria within the policy wording that could have an impact at claim time. The new report provides you the limitation detail. Limitations are used to determine the impact from restrictive criteria within the policy wording.
The review of our limitations has you and the customer at heart. Any limitation identified as having complex or difficult to understand terminology, will be reviewed and where possible the limitation will be simplified. Please contact me or the team if you have found a limitation that is difficult to understand.
The next training session is on Wednesday 29 September from 2.00pm, these sessions will cover the new detailed head-to-head reports, plus where to find the Heatmap and Benefit Overview reports.